We are committed to providing quality products to our customers while we hope that you are always satisfied with your purchase. Please review the information below before your purchase.

  1. Item sold are not refundable and not returnable.
  2. Cancellation is not allowed after payment.
  3. Please reconfirm the item details before you proceed for payment.
  4. Return and Exchange will be reviewed and processed based on case-by-case basis with the following reasons:
    • Received wrong items
    • Incomplete order
    • Received damaged / defective items

    The Company's decision is final in each and any exchange or return requests.

    Please note that:

    • The item(s) returned must be in their original condition and the original packaging or else will be duly declined.
    • Customers should ensure the items mailed back are packed securely and sealed properly. The Company will not be responsible if the shipment is lost or damaged during the return transit.
  5. For goods damage incurred during delivery will not able to return or refund. Buyer may purchase additional bubble wrap for extra protection.
  6. You will be responsible for the return shipping & handling charges, which will not be refunded.
  7. Please make sure to record your tracking number because we cannot issue a refund until our company confirms receipt of the returned merchandise. We are not responsible for lost packages.
  8. Returns will be processed within 1-2 weeks of our company receiving your item.

Please contact our customer service at contact@tapaupackaging.com for assistance.